Message from Stephen White, MD
1 Apr 2006

To those of you unfamiliar with our business, Promail is the UK's leading independent supplier of innovative Mailroom Machinery Solutions, Addressing Solutions, Print Finishing and Forms Handling machinery. We're the authorised service agents and suppliers for world leading manufacturers such as Kalmar MailPro, Streamfeeder, Belca, Hefter SystemForm and Morgana.

Our extensive range includes anything from inserting equipment, polywrappers, feeders and cutters, to bursters and folders. To further add to our portfolio, we've also recently signed up 'exclusive' dealership agreements for both Mercure and MCS Incorporated, to provide clients with innovative envelope sealing equipment and high-speed inkjet printers respectively.

At Promail, we work with our clients to ensure their customer communications flow effortlessly. We pride ourselves on our ability to deliver new and refurbished solutions to help organisations improve their operational efficiencies and maximise the return from their existing investments.

In this first edition of our newsletter, as we rapidly approach a special anniversary, I'd like to touch on where we've come from and also look at where Promail is today.

Promail was in fact launched back in September 1996, so later this year we'll be celebrating our tenth anniversary with many of our customers. Further information on our forthcoming celebrations will therefore follow over the coming months.

Looking back, there have been some good yet challenging times for us all during the last decade. We've seen many suppliers in the industry come and go. Yet, despite the often turbulent times, Promail has gone from strength to strength. Over the years, we've in fact nurtured a reputation for being one of the most flexible, trustworthy and reliable partners in the industry, with a real passion for customer service.

This is reflected in our high levels in customer retention that have been consistent since those very early days, and which continue to flourish today. This is because Promail is a supplier that customers can trust. We take it upon ourselves to fully understand our customer's business and we make sure our engineers have an in depth knowledge of their mailroom equipment.

Starting from day one, it's always been our aim to provide the highest levels of service to our customers. With Promail, customer satisfaction is guaranteed. We have a nationwide service team comprising of experienced and highly skilled staff that always deliver a service far exceeding customer expectations.

We only source equipment from the world's leading manufacturers and we're proud of the fact that we're fiercely independent. It's because of our independence that we have the flexibility customers demand nowadays. We're able to supply high quality, tailor-made and totally integrated solutions that meet the exact needs and budget of each and every customer.

Our solutions are affordable; we'll accommodate any budgetary requirement within our range of new or factory refurbished equipment. What's more, we're open and honest in our dealings; customers like the fact that we always have straightforward pricing policies, so you won't find any hidden costs with us.

Over 18 months ago, we moved from our premises in Penhill Industrial Park in Banbury and purchased brand new facilities in Brackley, Northamptonshire. Our new headquarters also include a large purpose-built workshop and a demo room; this is an investment that will cater for our future needs as Promail continues to expand.

If you haven't yet had a look around and you're looking to improve the efficiency in your mailroom, then please pop over to Brackley for a chat and see live demos of our mailroom equipment, over a coffee. I'm sure we'll be able to help you; otherwise we will certainly know someone that can assist if we're unable to.

Today, we serve a wide number of businesses within the Direct Mail industry including contract packagers, commercial printers and finishing suppliers, mailing and fulfilment houses and also mailing equipment suppliers. We also supply businesses within key markets such as Utilities, Legal, Insurance, Finance and Governmental sectors.

For those of you who have already worked with us, you'll know that we employ high calibre people. That's why, I can assure you the highest levels of commitment, competence, understanding and care from every corner of our business.

I'd like to give a huge thank you to all our past and present customers and of course, our highly valued staff that have supported us along the way. Our success over the last 10 years has been down to you all.

We look forward to working with you again and servicing your requirements over the next decade and beyond.

With best wishes

Stephen White
Managing Director - Promail




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Promail Ltd

Units 12 & 13 Network 43
Buckingham Court
Buckingham Road
Brackley
Northants
NN13 7EU

Tel: +44 (0)1280 709590
Fax: +44 (0)1280 706200
Email: sales@promail.co.uk

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